FAQ
Ordering
How do I place an order?
How do I place an order?
Browse our collection, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details. Once your order is confirmed, you'll receive an email with your order number and details.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay and Shop Pay. All transactions are processed securely through encrypted payment gateways.
Can I modify or cancel my order after placing it?
Can I modify or cancel my order after placing it?
Contact us immediately at support@glowche.com with your order number. If your order hasn't been processed yet, we can modify or cancel it. Once an order has shipped, you'll need to follow our return process instead.
Shipping
Where do you ship?
Where do you ship?
We currently ship within the United States and to select international markets. International shipping availability and rates vary by location. You can check if we ship to your country by entering your address at checkout.
How long does shipping take?
How long does shipping take?
Most orders are processed and shipped within 1-2 business days. Standard shipping within the US typically takes 3-7 business days after processing. International orders may take 7-21 business days depending on location and customs processing.
Processing time: 1-3 business days
US shipping: 7-10 business days
International shipping: 7-21 business days
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer express shipping options at checkout for faster delivery. Note that processing time (1-3 business days) still applies before shipment.
How can I track my order?
How can I track my order?
You'll receive a tracking number via email once your order ships. Click the tracking link in the email or enter your tracking number on the carrier's website to see real-time updates on your shipment's location.
What if my tracking hasn't updated?
What if my tracking hasn't updated?
Tracking information can take 24-48 hours to appear in the carrier's system after your order ships. If it's been longer than that and you still don't see updates, contact us at support@glowche.com with your order number.
My package says it was delivered but I haven't received it. What should I do?
My package says it was delivered but I haven't received it. What should I do?
First, check with neighbors or household members, and look around your delivery location. Sometimes packages are left in less obvious spots. If you still can't locate it after 24 hours, contact us at support@glowche.com and we'll work with the carrier to resolve the issue.
What are the shipping costs?
What are the shipping costs?
Shipping costs vary based on your location and selected shipping method. You'll see the exact shipping cost at checkout before completing your purchase. We occasionally offer free shipping promotions—check our website for current offers.
Returns & Exchanges
What is your return policy?
What is your return policy?
We offer a 30-day return policy on unused items in their original packaging. To be eligible for a return, items must be in the same condition you received them, unworn or unused, with tags attached, and in the original packaging.
How do I start a return?
How do I start a return?
Email us at support@glowche.com with your order number and the reason for return. We'll send you return instructions and a return label if applicable. Pack the item securely in its original packaging and ship it back to us using the provided instructions.
When will I receive my refund?
When will I receive my refund?
Once we receive and inspect your return, we'll process your refund within 3-5 business days. The refund will be issued to your original payment method. Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear in your account.
Do you offer exchanges?
Do you offer exchanges?
We don't currently offer direct exchanges. If you'd like a different item, please return the original item for a refund and place a new order for the item you prefer. This ensures you get what you want as quickly as possible.
Who pays for return shipping?
Who pays for return shipping?
For standard returns (change of mind, didn't like the product), customers are responsible for return shipping costs. If your item arrived damaged, defective, or we sent the wrong item, we'll cover return shipping costs and provide a prepaid label.
What if my item arrived damaged or defective?
What if my item arrived damaged or defective?
Contact us immediately at support@glowche.com with photos of the damage and your order number. We'll arrange a replacement or full refund, including return shipping costs. We want to make this right as quickly as possible.
Customer Service
How can I contact customer service?
How can I contact customer service?
Email us at support@glowche.com. We respond to all inquiries within 24 hours on business days (Monday-Friday, 9 AM - 6 PM EST). Include your order number if you're contacting us about an existing order.
What if I have a question not covered here?
What if I have a question not covered here?
We're here to help. Send your question to support@glowche.com and we'll get back to you with a detailed answer as quickly as possible.
Do you have a phone number I can call?
Do you have a phone number I can call?
Yes, you can reach us at +1 888 901 6033 during business hours (Monday-Friday, 9 AM - 6 PM EST). You can also email us at support@glowche.com anytime.